At Nexsell, customer satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Returns

• You may request a return within [7–14 days] of receiving your order.

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

• Certain items, such as personal care products, perishable goods, or customized items, are non-returnable.

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within [5–10 business days].

• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product).

3. Exchanges

• We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details.

4. Order Cancellations

• Orders can be canceled within 24 hours of placing them, provided they have not yet been shipped.